If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
Cancellation before 30 days: no retention.
All disputes subject to Leh Jurisdiction.
Cancellation between 15 and 30 days prior to arrival: 50% retention.
Accommodation may be extendable on pro-rata basis subject to availability.
Cancellation received 14 days prior to arrival: 100% retention. Please be advised.
Cancellations are not accepted over the phone. All cancellations must be made in writing.
Cancellation upon arrival/ no-show/ early departure/ change of dates/ partial cancellation i.e. reduction of accommodation booked will be treated as cancellation.
All bookings are tentative unless paid for in advance. The booking is not confirmed till we send you booking confirmation. In case we receive the payment and there are no rooms available, full booking amount will be refunded.
Note : Above are the cancellation rules but we will put our best possible efforts to waive/minimize the cancellation charges.